Troubleshooting
Helps you with application and support steps associated with the myDATA portal
My password isn't working
If your password is not working, click on the 'Forgot password link' below the password box. This will send you an email.
Select the link 'Enter a verification code instead', and from the email 'Account password reset', locate the code and enter it to your browser session.
You can now create a new password.
One time code not appearing on authenticator
Check you are using the correct Google Okta authentication App. If unsure contact info@mydata.abs.gov.au.
Stuck on 'Your account is almost ready' page
If you are not seeing the myDATA dashboard after authentication is set up, try (one or many of) the following:
- Press Ctrl F5
- Clear your browser cache, delete cookies, close browser and try to log in again
- Try a new browser session in private mode (Edge Settings 'New InPrivate window')
- Try a different browser, recommended browsers are:
- Google Chrome, latest three major releases
- Microsoft Edge, latest three major releases
- Mozilla Firefox, latest three major releases
- Apple Safari, 13 or later
How do I know where my project proposal application is up to?
Each project proposal goes through various stages throughout the application and approval process. Status can be monitored from the Overview page.
How do I make changes to the project proposal?
Project proposals can only be edited while in Draft status, and only by the Project Editor. More details are described in Workflow and status.
If the Project Editor is unavailable or the project is locked due to other workflows, please contact info@mydata.abs.gov.au to discuss next steps.
Why can't I add more text to my project proposal?
All fields which have formatting tools (rich text) will allow 32,000 characters, however using the formatting tools will introduce hidden HTML tags within the field and will count towards the overall character limit.
The title field has a limit of 100 characters.
Why did I get logged out of myDATA?
Sessions that are inactive for 30 minutes or more will be timed out of their active session. If you have a project proposal underway the autosave function will save your last input.
Try again
Even systems have bad days, before emailing for assistance try again.
If the error remains then email us at info@mydata.abs.gov.au and we will assist.
Log in failed
First check there is no planned outage banner displaying, as we are regularly improving functionality. Banners are shown on the myDATA landing page.
See Portal features, point 5 Banner messages, to see where we post communications.