Unit Group

5614 Mail Sorters

This is not the latest release View the latest release
ANZSCO - Australian and New Zealand Standard Classification of Occupations
Reference period

5614 Mail Sorters

Mail Sorters receive, sort and despatch mail in organisations and postal sorting centres.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks Include:

  • receiving and checking incoming mail and mail bags
  • assisting with the verification of registered and special articles
  • operating mail processing equipment such as letter preparation lines, letter indexing and sorting equipment
  • performing manual sorting duties and preparing documentation for despatching mail
  • processing underpaid mail, bulk mail lodgements, express mail and other mail services
  • operating letter indexing and sorting machines, multi-line optical character machines and bar-coding equipment
  • investigating complaints regarding lost items


  • 561411 Mail Clerk
  • 561412 Postal Sorting Officer

561411 Mail Clerk

Alternative Title:

  • Mail Officer

Collects, sorts and despatches mail within an organisation.

Skill Level: 5

561412 Postal Sorting Officer

Receives, sorts and despatches mail in a post office or postal sorting centre.

Skill Level: 5


  • Parcel Post Officer
Back to top of the page