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Group
Sub-major Group

54 Inquiry Clerks and Receptionists

ANZSCO - Australian and New Zealand Standard Classification of Occupations
Reference period
2021

Inquiry Clerks and Receptionists respond to requests for information, and receive and greet people.

Indicative Skill Level:

Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or
  • AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:

  • NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
  • NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

  • answering customer inquiries for information about the organisation and the goods and services it offers
  • resolving customer complaints and problems with goods and services provided
  • recording information about inquiries and complaints
  • greeting and welcoming visitors, and directing them to the appropriate person
  • arranging and recording details of appointments
  • answering, connecting and transferring telephone calls