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Group
Major Group

5 Clerical and Administrative Workers

ANZSCO - Australian and New Zealand Standard Classification of Occupations
Reference period
2021

Clerical and Administrative Workers provide support to Managers, Professionals and organisations by organising, storing, manipulating and retrieving information.

Indicative Skill Level:

Most occupations in this major group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2); or
  • AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or
  • AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4); or
  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2); or
  • NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
  • NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4); or
  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. In the case of some Skill Level 5 occupations, a short period of on-the-job training may be required in addition to or instead of the formal qualification, or no formal qualification or on-the-job training may be required.

Tasks Include:

  • administering contracts, programs and projects
  • setting, reviewing and controlling office functions
  • performing clerical, secretarial, organisational and other administrative functions
  • entering, processing and editing text and data
  • greeting clients and visitors, and responding to inquiries and requests for information
  • producing, recording and evaluating financial, production, stock and statistical information
  • receiving, processing and sending mail, documents and information