Latest release
Group
Minor Group

541 Call or Contact Centre Information Clerks

ANZSCO - Australian and New Zealand Standard Classification of Occupations
Reference period
2021

Call or Contact Centre Information Clerks provide information to customers about goods and services.

Indicative Skill Level:

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or
  • AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:

  • NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
  • NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

  • answering customer inquiries for information about goods and services
  • resolving customer complaints and problems with goods and services provided
  • recording information about inquiries and complaints
  • referring complex inquiries to supervisors
  • arranging the despatch of information kits and brochures