Latest release
Group
Minor Group

541 Call or Contact Centre Information Clerks

ANZSCO - Australian and New Zealand Standard Classification of Occupations
Reference period
2021

541 Call or Contact Centre Information Clerks

Call or Contact Centre Information Clerks provide information to customers about goods and services.

Indicative Skill Level:

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or
  • AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:

  • NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
  • NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

  • answering customer inquiries for information about goods and services
  • resolving customer complaints and problems with goods and services provided
  • recording information about inquiries and complaints
  • referring complex inquiries to supervisors
  • arranging the despatch of information kits and brochures