Unit Group

5421 Receptionists

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ANZSCO - Australian and New Zealand Standard Classification of Occupations
Reference period

5421 Receptionists

Receptionists receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests.

Medical Secretaries are included in this unit group, in Occupation 542114 Medical Receptionist.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

  • NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

  • greeting and welcoming visitors, and directing them to the appropriate person
  • arranging and recording details of appointments
  • answering inquiries and providing information on the goods, services and activities of the organisation
  • answering, connecting and transferring telephone calls
  • receiving and resolving complaints from clients and the public
  • receiving and distributing correspondence, facsimile messages and deliveries
  • maintaining the reception area
  • advising on and arranging reservations and accommodation
  • may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying


  • 542111 Receptionist (General)
  • 542112 Admissions Clerk
  • 542113 Hotel or Motel Receptionist
  • 542114 Medical Receptionist

542111 Receptionist (General)

Greets clients and visitors, and responds to personal, telephone, email and written inquiries and requests.

Skill Level: 4

542112 Admissions Clerk

Alternative Title:

  • Hospital Ward Clerk

Records and processes information required for the admission and discharge of hospital patients and responds to telephone inquiries.

Skill Level: 4

542113 Hotel or Motel Receptionist

Greets and checks in guests, and looks after their needs on arrival and during their stay in a hotel or motel.

Skill Level: 4

542114 Medical Receptionist

Greets patients and other clients in a health facility, such as a clinic, practice, centre or surgery, and responds to personal, telephone and written inquiries and requests.

Skill Level: 4

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