5121 Office Managers

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• contributing to the planning and review of office services, and setting priorities and office service standards
• allocating human resources, space and equipment
• assigning work to and monitoring work performance of staff
• managing records and accounts of the office
• liaising with Professionals to coordinate office business and to facilitate resolution of problems
• ensuring office equipment and supplies are maintained
• ensuring compliance with occupational health and safety regulations
• ensuring work complies with relevant government legislation, policies and procedures
• coordinating personnel activities such as hiring, promotions, performance management, payroll, training and supervision

• 512111 Office Manager

Organises and controls the functions and resources of an office such as administrative systems and office personnel.

Skill Level: 2