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Group
Minor Group

431 Hospitality Workers

ANZSCO - Australian and New Zealand Standard Classification of Occupations
Reference period
2021

Hospitality Workers provide services to patrons of hotels, bars, cafes, restaurants, casinos and similar establishments.

Indicative Skill Level:

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2); or
  • AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4); or
  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2); or
  • NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4); or
  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. In the case of some Skill Level 5 occupations, a short period of on-the-job training may be required in addition to or instead of the formal qualification, or no formal qualification or on-the-job training may be required.

Tasks Include:

  • serving and selling beverages
  • taking food orders and serving food
  • clearing used dishes, cutlery and glassware from dining and drinking areas
  • providing gaming services within casinos and other gaming establishments
  • supervising and coordinating the activities of hotel porters and other hotel staff
  • explaining and enforcing safety regulations in hotels
  • carrying luggage and escorting guests
  • may book tours, taxis and restaurants for guests