Latest release
Group
Sub-major Group

43 Hospitality Workers

ANZSCO - Australian and New Zealand Standard Classification of Occupations
Reference period
2021

43 Hospitality Workers

Hospitality Workers provide services to patrons of hotels, bars, cafes, restaurants, casinos and similar establishments.

Indicative Skill Level:

Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2); or
  • AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4); or
  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2); or
  • NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4); or
  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. In the case of some Skill Level 5 occupations, a short period of on-the-job training may be required in addition to or instead of the formal qualification, or no formal qualification or on-the-job training may be required.

Tasks Include:

  • serving and selling beverages
  • taking food orders and serving food
  • clearing used dishes, cutlery and glassware from dining and drinking areas
  • providing gaming services within casinos and other gaming establishments
  • supervising and coordinating the activities of hotel porters and other hotel staff
  • explaining and enforcing safety regulations in hotels
  • carrying luggage and escorting guests
  • may book tours, taxis and restaurants for guests