Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2); or
• AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4); or
• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2); or
• NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4); or
• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. In the case of some Skill Level 5 occupations, a short period of on-the-job training may be required in addition to or instead of the formal qualification, or no formal qualification or on-the-job training may be required.

• serving and selling beverages
• taking food orders and serving food
• clearing used dishes, cutlery and glassware from dining and drinking areas
• providing gaming services within casinos and other gaming establishments
• supervising and coordinating the activities of hotel porters and other hotel staff
• explaining and enforcing safety regulations in hotels
• carrying luggage and escorting guests
• may book tours, taxis and restaurants for guests

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• preparing, serving and selling cocktails, mixed drinks, bottled, canned and other alcoholic and non-alcoholic beverages, and a variety of coffee beverages such as lattes, cappuccinos and other espresso-based beverages
• cleaning and maintaining bar service areas, coffee-making areas and espresso machines
• collecting payment for sales and operating cash registers
• promoting services and products
• washing glassware and arranging bottles and glasses
• tapping kegs and attaching supply lines
• replenishing drink dispensers, shelves and refrigerators
• selling light snacks
• selecting and grinding coffee

• 431111 Bar Attendant
• 431112 Barista

Alternative Title:

• Bar Steward

Prepares, mixes and serves alcoholic and non-alcoholic drinks to patrons in a bar in a licensed establishment.

Skill Level: 4

Prepares and serves espresso coffee and other hot beverages to patrons in a cafe, coffee shop, restaurant or dining establishment.

Skill Level: 4

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• preparing and serving food and beverages for consumption on the premises
• taking customers' food and beverage orders
• operating cash registers, accepting payments and preparing sales invoices
• clearing away used dishes and cutlery from tables when customers are finished
• cleaning and preparing tables for use
• washing dishes, cutlery and cooking utensils
• cleaning cafe equipment such as coffee grinders, espresso machines and ice makers
• participating in stocktakes and assisting in putting away new stock
• providing backup to other cafe employees

• 431211 Cafe Worker

Alternative Titles:

• Cafe Assistant
• Cafe Attendant

Sells and serves food and beverages for consumption on premises in a cafe or similar establishment.

Skill Level: 5

Specialisation:

• Canteen Attendant

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• ensuring that games operating in the casino pit run smoothly
• monitoring cash drops to cashiers and chip transactions
• observing incidents and settling disputes arising at gaming tables
• dealing games in accordance with casino rules, policies and procedures and ensuring that bets are placed within the rules of the game
• checking that appropriate betting limit signs are in place
• checking playing cards
• verifying cash and colour chip change involving larger amounts with the casino gaming inspector
• advising patrons about the rules and etiquette of games
• counting the amount of cash chips in the float and entering a closer slip with the corresponding amount in the cash total
• calculating and paying winning bets

• 431311 Gaming Worker

Alternative Title:

• Croupier

Provides gaming services within a casino or other gambling establishment.

Skill Level: 4

Specialisations:

• Casino Gaming Inspector
• Gaming Pit Boss

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters and Doorpersons
• conferring with managers to coordinate activities with other organisational units
• maintaining attendance records and rosters
• explaining and enforcing safety regulations
• overseeing the work of the unit and suggesting improvements and changes
• conferring with workers to resolve grievances
• may perform front office and hotel reception duties

• 431411 Hotel Service Manager

Alternative Title:

• Hotel Service Supervisor

Supervises and coordinates the activities of hotel service workers.

Skill Level: 2

Specialisations:

• Front Office Manager (Hotel)
• Head Housekeeper
• Head Porter (Hotel)
• Hotel Concierge
• Hotel Office Manager

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• setting and arranging tables
• greeting customers and presenting them with menus and beverage lists
• taking orders and relaying them to kitchen and bar staff
• serving food and beverages
• opening bottles and pouring beverages
• clearing tables and returning dishes and cutlery to kitchen
• removing empty bottles and used glasses from tables, and refilling and replacing glasses
• collecting payments for sales and operating point of sales machines and cash registers
• may recommend wines to complement food

• 431511 Waiter

Alternative Title:

• Food and Beverage Attendant

Serves food and beverages in a hotel, restaurant, club or dining establishment.

Skill Level: 4

Specialisations:

• Drink Waiter
• Formal Service Waiter
• Silver Service Waiter
• Sommelier
• Wine Steward

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• 431911 Bar Useful or Busser
• 431912 Doorperson or Luggage Porter
• 431999 Hospitality Workers nec

Alternative Titles:

• Bar Back
• Glassie

Cleans and maintains public areas in a bar, club or dining establishment by collecting and returning dishes, cutlery and glasses to the kitchen or bar, wiping tables, bars and spillages, and emptying bins and ashtrays.

Skill Level: 5

Assists guests in an accommodation establishment or passengers in a transport terminal by attending to and carrying luggage, welcoming and escorting guests, and attending to their general needs on arrival and departure.

Skill Level: 5

This occupation group covers Hospitality Workers not elsewhere classified.

Skill Level: 5

Occupations in this group include:

• Cellar Hand (Hotel)
• Uniform Room Attendant