Sub-major Group

14 Hospitality, Retail and Service Managers

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ANZSCO - Australian and New Zealand Standard Classification of Occupations
Reference period

14 Hospitality, Retail and Service Managers

Hospitality, Retail and Service Managers organise and control the operations of establishments which provide accommodation, hospitality, retail and other services.

Indicative Skill Level:

Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

  • NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

  • planning and organising special functions, sporting, gaming and entertainment activities and the range and mix of products, stock levels and service standards
  • promoting and selling goods and services
  • observing liquor, gaming, health and other laws and regulations
  • developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
  • promoting facilities, conferences, conventions and trade shows to potential customers
  • organising the purchase and maintenance of transport vehicles, equipment and fuel, and transporting goods
  • controlling the selection, training and supervision of staff
  • ensuring compliance with occupational health and safety regulations
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