Survey Account Help

This page houses frequently asked questions and other useful resources for creating an account and completing your survey online.

If you can't find what you need on this page, contact us or submit an online enquiry for a household survey or a business survey and we’ll get back to you as soon as possible.

I have questions about creating an ABS Survey Account

What is an ABS Survey Account and why do I need it?

How do I create my account?

I haven’t received my Security Key email. What do I do?

I’ve forgotten my password. What do I do?

Can I change my password?

Can I change my account details?

I need more information about the ABS Survey Account

Why do you need my mobile phone number and email address?

I’ve been asked to submit a data file. How do I do that?

Can I give someone else access to my survey?

Will my answers be saved if I give someone else access to my survey form?

Can I complete my surveys in multiple sessions?

I'm having issues with my online survey form

My Form Access Code says it’s already been claimed. What do I do?

I can’t access my survey form. What do I do?

I’m having problems viewing the survey form. What do I do?

How do I know if the ABS has received my completed survey form?

Why did I get a reminder when I’ve already submitted my survey form?

Where can I get more information about my involvement in the survey?

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