Group
Minor Group
172 Service Managers
Latest release
Consultation draft: Occupation Standard Classification for Australia (OSCA)
Reference period
August 2026
Released
17/08/2026
First release
172 Service Managers
Organise and control the operations of organisations and establishments providing services such as call centre and customer contact services, event and facilities management, hair and beauty services, and transport services.
Hospitality, Tourism and Venue Managers and Retail Managers are excluded from this minor group. Hospitality, Tourism and Venue Managers are included in Minor Group 161 Hospitality, Tourism and Venue Managers. Retail Managers are included in Minor Group 162 Retail Managers.
OSCA skill level
The occupations in this minor group have a skill level corresponding to the qualifications and experience below.
- Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience