Unit Group

1721 Call Centre and Customer Service Managers

Latest release

Consultation draft: Occupation Standard Classification for Australia (OSCA)

Reference period

August 2026

Released

17/08/2026

Next release Unknown

First release

Organise and control the operations of call and contact centres, administer and review customer services, and maintain sound customer relations.

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

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