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Group
Unit Group

4517 Travel Attendants

ANZSCO - Australian and New Zealand Standard Classification of Occupations
Reference period
2021

Travel Attendants provide services for the safety and comfort of passengers in aircraft, ships and railway sleeping cars.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

The occupation Flight Attendant in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3); or

In New Zealand:

  • NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or

In some instances relevant experience and/or on-the-job-training may be required in addition to the formal qualification.

The occupation Travel Attendants nec in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:

  • NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job-training may be required in addition to the formal qualification.

Tasks Include:

  • managing safety and emergency procedures and making public announcements
  • coordinating the sale of goods to passengers and completion of any customs and immigration documentation which may be required
  • conducting safety checks and demonstrations of safety equipment and procedures
  • assisting passengers in emergency drills, carrying out emergency procedures, assisting and directing passengers in emergencies
  • checking passengers' tickets and directing them to seats and cabins
  • tidying aircraft, ship and railway cabins, and receiving and stowing food, equipment and cabin baggage
  • operating galleys, preparing and heating food for passengers, and serving refreshments and meals
  • distributing reading material, pillows, blankets and other amenities for the comfort of passengers

Occupations:

  • 451711 Flight Attendant
  • 451799 Travel Attendants nec

451711 Flight Attendant

Alternative Title:

  • Cabin Crew

Provides services for the safety and comfort of aircraft passengers.

Skill Level: 3

Specialisations:

  • Cabin Supervisor (Aircraft)
  • Crew Attendant (Air Force)

451799 Travel Attendants nec

This occupation group covers Travel Attendants not elsewhere classified.

Skill Level: 4

Occupations in this group include:

  • Marine Steward