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Secure Environment for Analysing Data (SEAD)

Register your interest or general enquiries and support for existing SEAD partners

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Released
10/11/2023

New SEAD environment query

To register interest or general enquiries in adopting a new SEAD environment:

✉ New SEAD environment query 

Email template to register interest or enquire about a new SEAD environment

To: sead.support@abs.gov.au
Subject: New SEAD environment query 

Dear SEAD team,

I have reviewed the eligibility criteria on the website, and would like to enquire about setting up a new SEAD environment for my organisation or department. 

Key contact name and details:

Organisation:
Project Title:
Brief use case: 

Existing SEAD partner system support request

For existing SEAD partners to report technical issues or request general system support:

✉ Existing SEAD partner system support request

Note:
  1. Please consider carefully before attaching any potentially sensitive information, images, files or logs to emails. Do not attach any screen shots or copies of the data from within SEAD.
  2. ABS does not provide support with analysis, code errors or third-party analysis software.

Email template to report a system issue or request general support

To: sead.support@abs.gov.au
Subject: Existing SEAD partner system support request

Dear SEAD team,

I would like to report a system issue, or request general system support for either users or administrators of the SEADpod I work in.

  • Pod Owner/Administering Organisation:
  • My name and role as the requestor (Administrator or Analyst):
  • Project name and number (if applicable):
  • Virtual machine (if applicable):
  • Priority rating (bug or enhancement / major or minor issue):
  • Exact time/date when the issue was experienced (and your time zone):
  • Describe the system issue in as much detail as possible:
  • Describe the steps taken to reproduce your issue:
  • Have you tried troubleshooting using the website user guide, if applicable? What troubleshooting steps have you taken?
  • Are you connected to a network (wifi/wired/VPN) at work or home?
  • What browser and operating system are you using and have all outstanding updates been installed?

Existing SEAD partner code or software request

For existing SEAD partners to request code, code packages or software be implemented in the system:

✉ Existing SEAD partner code or software request

Note:
  1. Please consider carefully before attaching any potentially sensitive information, images, files or logs to emails. Do not attach any screen shots or copies of the data from within SEAD.
  2. ABS does not provide support with analysis, code errors or third-party analysis software.
  3. Any new software requests will be considered on a case-by-case basis.
  4. Code and package requests may take up to 3-5 business days to be actioned. 

Email template for requesting code or software

To: sead.support@abs.gov.au
Subject: Existing SEAD partner code or software request

Dear SEAD team,

I would like to request a code/code package, or software be added to the SEADpod I work in.

  • Pod Owner/Administering Organisation:
  • My name and role as the requestor (Administrator or Analyst):
  • Project name and number (if applicable):
  • Code/Software file name & source:
  • Desired location of the code/code package (Python&R Package manager or Library drive):
  • Role of the user requesting the software (Administrator or Analyst):
  • File type:
  • Does the file contain data or executables:
  • Brief business justification including benefit to broader SEAD user group:
  • Priority rating (bug or enhancement / major or minor issue):
  • Who is the owner of the data/code and are they considered a recognised/trusted source:
  • Any terms of use or licensing that apply to the data/code that may restrict its use in SEAD and require additional permissions or conditions:

All other queries

If you are a researcher using an existing SEADpod and want to enquire about data access, account resets, input or output clearance, training or general enquiries, please contact your organisation's SEAD administrators.

For all other enquiries, please contact the ABS via email at sead.support@abs.gov.au. This email account is monitored and we will respond to your query during standard business hours (AEST), Monday to Friday.