Group
Occupation
553231 Hotel or Motel Receptionist
Latest release
Consultation draft: Occupation Standard Classification for Australia (OSCA)
Reference period
August 2026
Released
17/08/2026
First release
553231 Hotel or Motel Receptionist
Greets and checks in guests, and looks after their needs on arrival and during their stay in a hotel or motel.
Specialisation
- Hotel Night Auditor
Skill level: 4
Main tasks
- Welcomes guests and checks them in upon arrival
- Provides information to guests about hotel facilities, services and local attractions
- Handles guest enquiries and resolves any issues or complaints
- Takes and processes guest reservations and cancellations
- Handles cash and credit card transactions for guest payments
- Coordinates with housekeeping and maintenance staff to ensure guest rooms are clean and in good condition
- Maintains guest records and updates information in the establishment's booking system