Minor Group

551 Call Centre and Information Officers

Latest release

Consultation draft: Occupation Standard Classification for Australia (OSCA)

Reference period

August 2026

Released

17/08/2026

Next release Unknown

First release

Respond to telephone, internet and email enquiries and complaints, and promote the goods and services provided by organisations.

The occupations in this minor group have a skill level corresponding to the qualifications and experience below.

Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
Skill Level 5: AQF Certificate I, or compulsory secondary education

OSCA Search