Group
Occupation
553131 Receptionist (General)
Latest release
Consultation draft: Occupation Standard Classification for Australia (OSCA)
Reference period
August 2026
Released
17/08/2026
First release
553131 Receptionist (General)
Greets clients and visitors, and responds to personal, telephone, email and written enquiries and requests.
Skill level: 4
Main tasks
- Greets and welcomes visitors, customers or clients, and directs them to the appropriate person or department
- Arranges and records details of appointments, including the management of changes, cancellations and rescheduling where necessary
- Receives, sorts and distributes incoming mail and packages
- Maintains and organises the reception desk and waiting areas
- Answers enquires and provides information on the goods, services and activities of the organisation
- Relays messages or information between staff and departments