162135 Pharmacy Retail Manager

Community Pharmacists are excluded from this occupation. Community Pharmacists are included in Occupation 263431 Community Pharmacist.

• Manages the day-to-day retail operations of a community pharmacy
• Implements store procedures relating to handling medicines and private patient information, and ensures staff follow them
• Manages pharmacy retail staff, including hiring, rostering and performance reviews
• Trains Community Pharmacy Sales Assistants in customer service, medicine handling and when to refer customers to the Community Pharmacist
• Coordinates customer and patient flow and supports the delivery of pharmacy services
• Manages stock and inventory of products such as non-prescription drugs, health and first aid supplies, toiletries and cosmetics
• Responds to customer enquiries and resolves complaints
• Prepares financial reports and manages budgets