Group
Occupation
552231 Ward Clerk
Latest release
Consultation draft: Occupation Standard Classification for Australia (OSCA)
Reference period
August 2026
Released
17/08/2026
First release
552231 Ward Clerk
Records and processes information required for admitting and discharging hospital patients, and responds to telephone enquiries.
Alternative titles
- Admissions Clerk
- Hospital Ward Clerk
- Patient Liaison Officer
Skill level: 4
Main tasks
- Welcomes patients and visitors, and directs them to the appropriate person or area
- Prepares and updates patients' medical records and charts prior to admission
- Manages patient administrative information, including payments and insurance details
- Records patient movements, transfers and discharges, liaising with other hospital departments and patient transport services
- Schedules tests or procedures for patients and arranges follow up appointments
- Responds to telephone enquiries and complaints
- Collates all relevant administrative and patient documentation on the ward
- May perform other clerical tasks such as data entry, filing and word processing