Group
Occupation
551231 Information Officer
Latest release
Consultation draft: Occupation Standard Classification for Australia (OSCA)
Reference period
August 2026
Released
17/08/2026
First release
551231 Information Officer
Responds to personal, written and telephone enquiries and complaints about the organisation's goods and services, provides information, and refers people to other sources.
Skill level: 4
Main tasks
- Answers enquiries about goods and services, and provides information about their availability, location, price and related issues
- Responds to enquiries about problems and provides advice
- Records information about enquiries and complaints
- Refers complex enquiries to other sources