Group
Occupation
411636 Welfare Worker
Latest release
Consultation draft: Occupation Standard Classification for Australia (OSCA)
Reference period
August 2026
Released
17/08/2026
First release
411636 Welfare Worker
Facilitates and promotes the rights of individuals, families and groups with difficulties by providing support, information and advice on social welfare matters, and evaluates and coordinates the services of welfare and community service agencies.
Alternative title
- Welfare Officer
Skill level: 2
Main tasks
- Facilitates and promotes access to available resources for individuals and families experiencing difficulties
- Advises individuals on rights and entitlements to social security payments and services
- Assesses at-risk individuals and families, and provides intensive short-term crisis counselling for victims
- Establishes relationships with neighbourhood houses, community groups, employment training programs and other services to members of the community
- Refers clients to welfare support services
- Prepares reports and maintains client records