Group
Occupation
113233 ICT Service Delivery Manager
Latest release
Consultation draft: Occupation Standard Classification for Australia (OSCA)
Reference period
August 2026
Released
17/08/2026
First release
113233 ICT Service Delivery Manager
Manages and coordinates the effective delivery of ICT services within an organisation in accordance with predefined service level agreements.
Alternative titles
- ICT Service Manager
- ICT Service Owner
Specialisation
- ICT Service Desk Manager
Skill level: 1
Main tasks
- Manages end-to-end ICT service delivery, ensuring adherence to agreed service levels and customer satisfaction
- Develops and oversees an effective communication infrastructure for incident management response and resolution
- Monitors service metrics to ensure performance and quality standards
- May manage relationships with external vendors, negotiate contracts and monitor services