63 Sales Support Workers

Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or
• AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4); or
• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
• NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4); or
• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. In the case of some Skill Level 5 occupations, a short period of on-the-job training may be required in addition to or instead of the formal qualification, or no formal qualification or on-the-job training may be required.

• receiving payments from customers for goods and services purchased by a variety of payment methods
• counting and recording money received and balancing against register sales records, and preparing money for deposit in financial institutions
• promoting the organisation's goods and services by telephoning customers, and demonstrating goods to customers
• modelling merchandise and posing for art
• buying goods for resale and negotiating purchase, promotion and supply arrangements with suppliers
• setting up displays of products within stores and shopping centres