5421 Receptionists

Medical Secretaries are included in this unit group, in Occupation 542114 Medical Receptionist.

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• greeting and welcoming visitors, and directing them to the appropriate person
• arranging and recording details of appointments
• answering inquiries and providing information on the goods, services and activities of the organisation
• answering, connecting and transferring telephone calls
• receiving and resolving complaints from clients and the public
• receiving and distributing correspondence, facsimile messages and deliveries
• maintaining the reception area
• advising on and arranging reservations and accommodation
• may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying

• 542111 Receptionist (General)
• 542112 Admissions Clerk
• 542113 Hotel or Motel Receptionist
• 542114 Medical Receptionist

Greets clients and visitors, and responds to personal, telephone, email and written inquiries and requests.

Skill Level: 4

Alternative Title:

• Hospital Ward Clerk

Records and processes information required for the admission and discharge of hospital patients and responds to telephone inquiries.

Skill Level: 4

Greets and checks in guests, and looks after their needs on arrival and during their stay in a hotel or motel.

Skill Level: 4

Greets patients and other clients in a health facility, such as a clinic, practice, centre or surgery, and responds to personal, telephone and written inquiries and requests.

Skill Level: 4