1413 Hotel and Motel Managers

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing may be required.

• directing and overseeing reservation, reception, room service and housekeeping activities
• supervising security arrangements, and garden and property maintenance
• planning and supervising bar, restaurant, function and conference activities
• observing liquor, gaming, and other laws and regulations
• assessing and reviewing customer satisfaction
• overseeing accounting and purchasing activities
• ensuring compliance with occupational health and safety regulations
• may provide guests with local tourism information, and arrange tours and transportation

• 141311 Hotel or Motel Manager

Alternative Titles:

• Hotelier
• Publican

Organises and controls the operations of a hotel or motel to provide guest accommodation, meals and other services. Registration or licensing may be required.

Skill Level: 2

Specialisations:

• Duty Manager (Hotel)
• Resort Manager