Contact us
Here are some of the ways you can get assistance
Support service
ABS business and household survey participation
Survey account help
Online survey enquiries
Beware of scams has information on how to verify a suspected scam.
Customised data requests
ABS user charging policy
Consultancy services
This consultancy service is priced to meet our costs in delivering information to you.
Microdata and TableBuilder
API registrations and support
General enquiries
If you have a question or would like to provide feedback, you can get in touch with us via the
If you would like assistance to submit your enquiry, please call:
In Australia: 1300 135 070
Outside Australia: +61 2 92 684 909
You may be asked to submit an email enquiry to support your request. We do not normally provide statistics or figures over the phone.
Operating hours Monday to Friday 9:00am to 5:00pm EST (excluding public holidays). Thank you for treating our staff with respect.
To report suspected fraud and corruption regarding the Australian Bureau of Statistics
Email: fraud.control@abs.gov.au
Complaints
If you have a complaint about our service please tell us how we can improve
Email: complaints@abs.gov.au
If you are not satisfied with the response to your complaint, you can request a review of the decision by writing to:
Email: complaints.review.officer@abs.gov.au
Mail:
ABS Complaints Review Officer
Parliamentary, Policy and Planning Branch
Australian Bureau of Statistics
Locked Bag 10
Belconnen ACT 2616
If you are not satisfied with the complaint review, you may make a complaint with the Commonwealth Ombudsman.
Centre of Aboriginal and Torres Strait Islander statistics
For enquiries regarding Aboriginal and Torres Strait Islander engagement
Email: coatsis@abs.gov.au
ABS Postal Address
Australian Bureau of Statistics
Locked Bag 10
Belconnen ACT 2616
Media
Email: media@abs.gov.au
Phone: 1300 175 070
Australian Business Number (ABN)
Our ABN is 26 331 428 522
Additional assistance to contact us
Help in your language
If you're a non-English speaker, you can talk to someone in your language by calling the Translating and Interpreting Service on 131 450 within Australia or +613 9268 8332 from outside Australia.
National Relay Service
If you are d/Deaf, hard of hearing, or have a speech or communication difficulty, the National Relay Service (NRS) can help you to contact us. To use the NRS please:
Contact us through your preferred NRS channel, detailed on the NRS call numbers and links page, and
Provide the NRS with our phone number: 1300 135 070.
For more information visit: About the National Relay Service.