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1220.0 - ANZSCO - Australian and New Zealand Standard Classification of Occupations, 2013, Version 1.2  
Latest ISSUE Released at 11:30 AM (CANBERRA TIME) 26/06/2013   
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MINOR GROUP 431 HOSPITALITY WORKERS


    HOSPITALITY WORKERS provide services to patrons of hotels, bars, cafes, restaurants, casinos and similar establishments.

    Indicative Skill Level:
    Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

    In Australia:

      AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or

      AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4); or

      AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

    In New Zealand:
      NZ Register Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or

      NZ Register Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4); or

      NZ Register Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

    In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. In the case of some Skill Level 5 occupations, a short period of on-the-job training may be required in addition to or instead of the formal qualification, or no formal qualification or on-the-job training may be required.

    Tasks Include:

    • serving and selling beverages
    • taking food orders and serving food
    • clearing used dishes, cutlery and glassware from dining and drinking areas
    • providing gaming services within casinos and other gaming establishments
    • supervising and coordinating the activities of hotel porters and other hotel staff
    • explaining and enforcing safety regulations in hotels
    • carrying luggage and escorting guests
    • may book tours, taxis and restaurants for guests



This section contains the following subsection :
          UNIT GROUP 4311 Bar Attendants and Baristas
          UNIT GROUP 4312 Cafe Workers
          UNIT GROUP 4313 Gaming Workers
          UNIT GROUP 4314 Hotel Service Managers
          UNIT GROUP 4315 Waiters
          UNIT GROUP 4319 Other Hospitality Workers

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