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1220.0 - ANZSCO - Australian and New Zealand Standard Classification of Occupations, 2013, Version 1.2  
Latest ISSUE Released at 11:30 AM (CANBERRA TIME) 26/06/2013   
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UNIT GROUP 4314 HOTEL SERVICE MANAGERS


    HOTEL SERVICE MANAGERS supervise and coordinate the activities of hotel service workers.

    Indicative Skill Level:
    Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

    In Australia:

      AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3)

    In New Zealand:
      NZ Register Level 4 qualification (ANZSCO Skill Level 3)

    At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

    Tasks Include:

    • determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters and Doorpersons
    • conferring with managers to coordinate activities with other organisational units
    • maintaining attendance records and rosters
    • explaining and enforcing safety regulations
    • overseeing the work of the unit and suggesting improvements and changes
    • conferring with workers to resolve grievances
    • may perform front office and hotel reception duties

    Occupation:
      431411 Hotel Service Manager

431411 HOTEL SERVICE MANAGER

    Alternative Title:
      Hotel Service Supervisor

    Supervises and coordinates the activities of hotel service workers.

    Skill Level: 3

    Specialisations:

      Front Office Manager (Hotel)
      Head Housekeeper
      Head Porter (Hotel)
      Hotel Concierge
      Hotel Office Manager


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