Group
Occupation
619134 Telemarketer
Latest release
OSCA - Occupation Standard Classification for Australia
Reference period
2024, Version 1.0
Released
6/12/2024
619134 Telemarketer
Telephones existing and prospective customers to promote goods and services, and obtain sales or arrange sales visits.
Call and Contact Centre Operators are excluded from this occupation. Call and Contact Centre Operators are included in Occupation 551131 Call or Contact Centre Operator.
Skill level: 5
Main tasks
- Makes outbound calls to existing and potential customers to promote products and services
- Adheres to scripts and guidelines to provide information about products and services to customers over the phone
- Maintains a high level of product knowledge to effectively communicate with customers
- Persuades customers to purchase products or arrange sales visits, and handles customer objections by providing solutions or alternatives
- Records customer details and sales information accurately, and follows up with customers to ensure customer satisfaction and repeat business
- Arranges dispatch of goods and services, information kits and brochures to customers
- Arranges appointments for customers and sales representatives, adhering to availability
- Achieves sales targets and meets performance metrics