Occupation

553131 Receptionist (General)

Latest release
OSCA - Occupation Standard Classification for Australia
Cite
Reference period
2024, Version 1.0

553131 Receptionist (General)

Greets clients and visitors, and responds to personal, telephone, email and written enquiries and requests.

Skill level: 4

Main tasks

  • Greets and welcomes visitors, customers or clients, and directs them to the appropriate person or department
  • Arranges and records details of appointments, including the management of changes, cancellations and rescheduling where necessary
  • Receives, sorts and distributes incoming mail and packages
  • Maintains and organises the reception desk and waiting areas
  • Answers enquires and provides information on the goods, services and activities of the organisation
  • Relays messages or information between staff and departments