Group
Occupation
161933 Travel Agency Manager
Latest release
OSCA - Occupation Standard Classification for Australia
Reference period
2024, Version 1.0
Released
6/12/2024
161933 Travel Agency Manager
Organises and controls the operations of a travel agency.
Registration or licensing may be required.
Skill level: 2
Main tasks
- Manages and oversees daily operations of a travel agency
- Manages financial aspects of a travel agency, including budgeting, invoicing and financial reporting
- Establishes and maintains relationships with suppliers such as airlines, hotels and tour operators
- Negotiates contracts and agreements with suppliers to ensure competitive pricing
- Provides travel advice and assistance to clients, including booking flights, accommodation and tours
- Implements marketing activities to attract customers to the business
- Resolves customer complaints and queries
- Monitors and evaluates the performance of staff, and provides feedback, training and guidance