We are currently experiencing some system issues.
Some users may have trouble accessing ABS web pages, their ABS survey account or completing their ABS survey while upgrades are being made.
We are working to fully restore the service as soon as possible.
Thank you for your patience.

Occupation

161431 Hotel or Motel Manager

Latest release
OSCA - Occupation Standard Classification for Australia
Cite
Reference period
2024, Version 1.0

161431 Hotel or Motel Manager

Organises and controls the operations of a hotel or motel to provide guest accommodation, meals and other services.

Registration or licensing may be required.

Alternative titles

  • Hotelier
  • Publican

Specialisations

  • Operations Manager (Hotel)
  • Resort Manager

Skill level: 2

Main tasks

  • Directs and oversees hotel or motel reservation, reception, room service and housekeeping activities
  • Arranges and supervises hotel or motel security arrangements, and garden and property maintenance
  • Manages and supervises hotel or motel staff, including hiring, training and performance evaluation
  • Plans and oversees bar, restaurant, function and conference activities occurring in a hotel or motel establishment
  • Ensures compliance with health and safety regulations, and liquor and gaming regulations
  • Monitors and evaluates the quality of guest services and ensures customer satisfaction
  • Manages budgets and financial resources of a hotel or motel, including monitoring expenses and revenue
  • Maintains records and prepares reports on hotel or motel operations