Group
Occupation
411233 Community Support Worker
Latest release
Consultation draft: Occupation Standard Classification for Australia (OSCA)
Reference period
August 2026
Released
17/08/2026
First release
411233 Community Support Worker
Assists individuals and community groups to access services and support, and helps deliver community programs that address social, health, employment and welfare needs.
Alternative titles
- Community Service Coordinator
- Community Services Worker
- Community Worker
Skill level: 3
Main tasks
- Assists clients to identify their needs and provides appropriate referrals to community services, support networks and resources
- Supports the delivery of community programs and activities that address social, health, housing, employment and welfare issues by providing direct participant care, connecting individuals to essential resources and facilitating group activities
- Provides practical assistance and information to help clients access and navigate services
- Delivers support to clients under the supervision of senior practitioners and within established guidelines
- Maintains client records and case notes in accordance with organisational and privacy requirements
- Liaises with community organisations, government agencies and service providers to support coordinated client outcomes
- Provides mobile voluntary services such as emergency food response or delivery of food for community programs
- Provides individuals with transport to appointments, programs or recreational activities
- Supports individuals and families with recovery planning, goal setting and access to mental health services