Occupation

314231 ICT Customer Support Officer

Latest release
Consultation draft: Occupation Standard Classification for Australia (OSCA)
Cite
Reference period
August 2026
Released
17/08/2026
Next release Unknown
First release

314231 ICT Customer Support Officer

Provides support, education and guidance in the deployment and maintenance of computer infrastructure and software, and the diagnosis and resolution of technical problems and issues.

Alternative titles

  • ICT Help Desk Officer
  • ICT Service Desk Analyst

Specialisation

  • Network Support Technician

Skill level: 2

Main tasks

  • Supports customers in resolving technical incidents with computer hardware and software
  • Installs and deploys software to meet customer needs
  • Diagnoses, troubleshoots and resolves connectivity issues
  • Provides basic user training on computer hardware and software