NGD remote connection issues

Please use this form if you are working:

remotely and cannot connect to your NextGen Desktop (NGD)
outside regular support hours
overseas and cannot contact the Service Centre by phone

Fields marked with an asterisk (*) are required.

Problem type

Cannot start NextGen Desktop (NGD)

Incorrect credentials

Remote connection issue - other

New Multi Factor Authentication (MFA) activation required

Cannot start persistent virtual machine

ABS laptop issue - hardware

Logon UserID

Your 6 character userid.

Your full name

Phone number

Your phone number that we can use to contact you.

Your preferred contact time

Details of issue

Provide details of your issue(s) including your current working location. If you are working overseas, provide your time zone details.

We will only use your personal information to contact you about your enquiry. Please see the ABS Privacy Policy and Collection Notice for more information.

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.