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ABS Online Survey - Help
 

ABS Online Survey - Frequently Asked Questions




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What is the Survey Account?

From June 2015 the ABS is introducing a new Survey Account to make it easier for you to complete your survey online. To create a Survey Account you can follow the instructions on the home page.

You only need to create a survey account if you have been asked by the ABS to do so.


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Do I need to create an account?

It depends on the information in your registration letter.

If you have been asked to create an account in your Registration letter then please create an account.

If you have been asked to enter a User Identifier and Password in the Registration letter then do not create an account, instead you access www.abs.gov.au/survey then enter the User Identifier and Password.


How do I access my survey form using my Survey Account?

Once you have created your ABS Survey Account you can access your survey form by entering your Form Access Code. This is the provided in the accompanying letter on the right hand side. The Form Access Code needs to be entered into the box that you see once you have logged in , you can then select 'Add Code' which will add your survey form. You will only need to enter the Form Access Code once.

After the survey form has been added you can complete the survey form by selecting 'Open form.'


I tried to set up my Survey Account and I haven't received an email. What do I do?

If your confirmation email does not appear in your inbox please check your spam or junk mail. Although we have taken measures to ensure the emails get through occasionally they may be blocked by your email service. If you still cannot see an email from the ABS after 10 minutes, you may need to start the process again to ensure all details have been entered correctly. If you are still having problems setting up your account please contact us.


What is my user identifier?

If you have set up a Survey Account your user identifier is the email address you provided to the ABS to set up the account. This email address will not be used by the ABS for any communication regarding the completion of your survey - only for information specifically about your survey account.

If you have been asked to enter a User Identifier and Password in your Registration letter then your User Identifier is listed in the Registration letter.


Can I change my user identifier?

The ABS Survey Account allows you to change your user identifier by following the 'Account settings' link. You can use this function if you want to use a different email address than the one you provided us with.

If you have been asked to enter a User Identifier and Password in your Registration letter then you cannot change your User Identifier.


Can I change my password?

The ABS Survey Account allows you to change your password by following the 'Account settings' link.

If you have been asked to enter a User Identifier and Password in your Registration letter then your cannot change you password.


Why do I need to have password setting questions?

The ABS has endeavoured to make the Survey Account as secure as possible. The password setting questions you select during the Account set up process help secure your account as well as provide you a way to reset your password if you forget it. If you believe that your Account details have been accessed by someone else, you can reset your password using these questions. If you are still concerned you can contact us.


What do I do if I have forgotten my password?

If you have created a Survey Account, you can use the 'Forgot your password?' link on the login page which will allow you to reset your password using the email address you provided to set up the account.

If you have been asked to enter a User Identifier and Password in your Registration letter and have forgotten your password please contact us.


Am I able to complete my form in multiple sessions?

Yes, you can use as many sessions as you need to complete your form. If for some reason you need to leave your form before it has been completed, you can save your responses and return to the form later. After saving and exiting your form you will be able to return to it by logging into your Survey Account and clicking the 'Open Form' button.


How do I know if my completed form has been received by the ABS?

Once you have completed and submitted your form, the final page will include a confirmation message that you can print or save. Also, shortly after submitting your online form, the updated form status can be viewed in the 'Completed forms' section of your Survey Account.


I have completed my form but the status hasn't updated. What do I do?

If you have recently completed a form, the status may be out of date. To ensure you are viewing the correct form status you can click the 'Update form status' button above 'Your forms.'


I no longer need my Survey Account. What do I do?

If you no longer require your Survey Account, you can contact us and an ABS officer will be able to assist you.


I am responding to a a business survey. There is more than one person who needs access to the form. How can I share the online form?

For surveys of business the Survey Account provides a reallocate function, allowing a form to be shared from your Account to the Account of another person in your business.

A form can only be accessed through a Survey Account. If the other person does not have a Survey Account, they will need to create one. To help them do this they can go to www.abs.gov.au/survey and follow the prompts. To share the form you can click the 'Reallocate' button underneath the "Open form' button and follow the instructions on the screen. This process will produce a new Form Access Code which you can give to another person so they can add it to their Survey Account.

A form can be reallocated multiple times. If you do reallocate a form but would like to see it again before it is submitted, the other person can reallocate the form back to you.


I have been asked to complete both a business and a household survey form. Do I have to use the same account?

It's up to you. If you would like to use the same account, you may do so. If you would prefer not to, you will need to set up two accounts, using different email addresses. For example, you might like to use a work email address for one account and a personal email address for the other.


Where do I find my Form Access Code?

Your Form Access Code is listed on the letter provided to you by the ABS. It can be entered into the Form Access Code box once you have logged into you Survey Account to enable you to access and complete your survey form.


When I enter my Form Access Code it says it's already been claimed. What do I do?

You are only required to enter your Form Access Code once, after this you can access your survey in the 'Your forms' section. If this is the first time you are entering your Form Access Code and you receive a message saying it has already been claimed, please contact us.

I cannot access my survey form online.

Although we have endeavoured to provide a service that can handle high internet traffic, our web form sometimes experiences technical issues that may prevent you from being able to access your survey form. If you do experience difficulties you can try:

  • Logging out of your survey account and closing your internet browser. You can then open a new browser window and try logging back in.
  • Logging out of your survey account and coming back another time. As problems can be due to high traffic, trying to log in at a different time may assist.
  • If you still have problems please contact us and someone will be able to assist you over the phone.


I have submitted my form but I received a reminder letter.

If you have received a reminder letter for a form you have already submitted it could be due to a number of reasons:

  • If you recently completed the survey the letter may have been sent prior to you submitting the form. If this is the case you do not need to take any further action.
  • You might like to check if the reminder you have received is for the same survey form you submitted. Often ABS surveys run for multiple cycles, or you may be included in more than one survey at any given time.
  • Once you have finished a survey form you need you select 'Submit' or 'Register' on the last page. To check this has been done you can login and check that your form is in the 'Completed Forms' section. If the form status is 'In Progress' you can select 'Open Form' and ensure the survey form has been correctly submitted.
  • If you are still unsure if your form has been submitted and received by the ABS, or you receive another reminder letter, please contact us.


I am having problems viewing the survey form or moving to the next question.

If your form is not displaying correctly or you are having trouble moving to the next screen it may be because you do not have JavaScript enabled in your browser. This is most common for earlier versions of browsers. In most instances, JavaScript can be enabled in Options, under the Tools menu. If you need assistance, please consult the 'Help' function in your browser.

ABS surveys are optimised for a minimum screen resolution of 800x600, as such you may have problems accessing your survey on a mobile device. For ideal performance complete the form on a desktop or laptop computer.

If you are still having problems viewing your survey form, please contact us and someone will be able to assist you.


How can I be sure about the security of my information?

The ABS is bound by the Census and Statistics Act 1905 to protect the confidentiality of the information you provide to the ABS. To ensure that your information is delivered to the ABS securely, we have used the strongest encryption technology that your browser will support. This means that the information you send is not able to be read by anyone but the ABS. All possible measures to protect the integrity of the form have been taken.

You can also help ensure the security of your information by keeping your login details in a secure place. For further information about how to keep your information secure please see our Online Security help.


My form will not submit.

If you are encountering an error message when trying to submit your form it maybe be due to a high load on our systems. If this occurs please try logging out and logging back in at another time to submit. If you are still encountering problems please contact us and someone will be able to assist you in submitting your form.


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