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Sub-major Group

53 General Clerical Workers

ANZSCO - Australian and New Zealand Standard Classification of Occupations
Reference period
2021

53 General Clerical Workers

General Clerical Workers perform general administrative, data entry and word processing tasks.

Indicative Skill Level:

Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

  • NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

  • receiving, sorting, opening, classifying, photocopying and filing information
  • entering text and data via keyboards for further processing
  • retrieving and updating data in storage and keeping records
  • preparing reports, letters and similar matter
  • transcribing information, and proofreading and correcting copy
Minor Group

531 General Clerks

General Clerks perform a range of clerical and administrative tasks.

Indicative Skill Level:

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

  • NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

    Tasks Include:

    • recording, preparing, sorting, classifying and filing information
    • sorting, opening and sending mail
    • photocopying and faxing documents
    • preparing reports of a routine nature
    • recording issue of equipment to staff
    • receiving letters and telephone messages
    • transcribing information onto computers, and proofreading and correcting copy
    • may provide customers with information about services
    • may perform receptionist duties
    Unit Group

    5311 General Clerks

    General Clerks perform a range of clerical and administrative tasks.

    Indicative Skill Level:

    Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

    In Australia:

    • AQF Certificate II or III (ANZSCO Skill Level 4)

    In New Zealand:

    • NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

    At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

    Tasks Include:

    • recording, preparing, sorting, classifying and filing information
    • sorting, opening and sending mail
    • photocopying and faxing documents
    • preparing reports of a routine nature
    • recording issue of equipment to staff
    • receiving letters and telephone messages
    • transcribing information onto computers, and proofreading and correcting copy
    • may provide customers with information about services
    • may perform receptionist duties

    Occupation:

    • 531111 General Clerk

    531111 General Clerk

    Performs a range of clerical and administrative tasks.

    Skill Level: 4

    Minor Group

    532 Keyboard Operators

    Keyboard Operators input and process text and data, and prepare, edit and generate documents for storage, processing, publication and transmission.

    Indicative Skill Level:

    Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

    In Australia:

    • AQF Certificate II or III (ANZSCO Skill Level 4)

    In New Zealand:

    • NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

    At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

    Tasks Include:

    • entering data and codes required to process information
    • retrieving, confirming and updating data in storage and keeping records of data input
    • taking verbatim records of proceedings in rapid shorthand using computerised equipment and shorthand-writing machines
    • transcribing information recorded in shorthand and on sound recording equipment, and proofreading and correcting copy
    • reading portions of transcripts during trials and other proceedings on request of Judges and other officials
    • reproducing the spoken word, environmental sounds and song lyrics as captions for television programming, and the deaf and hearing impaired
    • preparing reports, letters and similar material for publication and electronic transmission
    • sorting outgoing material and preparing documents for transmission
    Unit Group

    5321 Keyboard Operators

    Keyboard Operators input and process text and data, and prepare, edit and generate documents for storage, processing, publication and transmission.

    Indicative Skill Level:

    Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

    In Australia:

    • AQF Certificate II or III (ANZSCO Skill Level 4)

    In New Zealand:

    • NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

    At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

    Tasks Include:

    • entering data and codes required to process information
    • retrieving, confirming and updating data in storage and keeping records of data input
    • taking verbatim records of proceedings in rapid shorthand using computerised equipment and shorthand-writing machines
    • transcribing information recorded in shorthand and on sound recording equipment, and proofreading and correcting copy
    • reading portions of transcripts during trials and other proceedings on request of Judges and other officials
    • reproducing the spoken word, environmental sounds and song lyrics as captions for television programming, and the deaf and hearing impaired
    • preparing reports, letters and similar material for publication and electronic transmission
    • sorting outgoing material and preparing documents for transmission

    Occupations:

    • 532111 Data Entry Operator
    • 532112 Machine Shorthand Reporter
    • 532113 Word Processing Operator

    532111 Data Entry Operator

    Alternative Title:

    • Data Processing Operator

    Operates a keyboard to input and transfer data into a computer for storage, processing and transmission.

    Skill Level: 4

    532112 Machine Shorthand Reporter

    Records and reproduces the spoken word in court and parliamentary proceedings, television programming and for the deaf and hearing impaired using handwritten shorthand, stenotype shorthand machines, computer-assisted transcription software and sound recording equipment.

    Skill Level: 4

    Specialisations:

    • Braille Transcriber
    • Court Reporter
    • Hansard Reporter
    • Realtime Reporter
    • Stenocaptioner

    532113 Word Processing Operator

    Alternative Title:

    • Typist

    Operates a computer to type, edit and generate a variety of documents and reports.

    Skill Level: 4