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Minor Group

141 Accommodation and Hospitality Managers

ANZSCO - Australian and New Zealand Standard Classification of Occupations
Reference period
2021

141 Accommodation and Hospitality Managers

Accommodation and Hospitality Managers organise and control the operations of establishments which provide accommodation and hospitality services.

Indicative Skill Level:

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

  • NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

  • planning and organising special functions, sporting, gaming and entertainment activities
  • directing and overseeing reservation, reception, room service and housekeeping activities
  • observing liquor, gaming, health and other laws and regulations
  • monitoring quality at all stages of preparation and presentation of food and services
  • controlling the selection, training and supervision of staff
  • ensuring compliance with occupational health and safety regulations
Unit Group

1411 Cafe and Restaurant Managers

Cafe and Restaurant Managers organise and control the operations of cafes, restaurants and related establishments to provide dining and catering services.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

  • NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

  • planning menus in consultation with Chefs
  • planning and organising special functions
  • arranging the purchasing and pricing of goods according to budget
  • maintaining records of stock levels and financial transactions
  • ensuring dining facilities comply with health regulations and are clean, functional and of suitable appearance
  • conferring with customers to assess their satisfaction with meals and service
  • selecting, training and supervising waiting and kitchen staff
  • may take reservations, greet guests and assist in taking orders

Occupation:

  • 141111 Cafe or Restaurant Manager

141111 Cafe or Restaurant Manager

Alternative Titles:

  • Food and Beverage Manager
  • Restaurateur

Organises and controls the operations of a cafe, restaurant or related establishment to provide dining and catering services.

Note: Fast Food Managers are excluded from this occupation. Fast Food Managers are included in Occupation 142111 Retail Manager (General).

Skill Level: 2

Specialisations:

  • Bistro Manager
  • Canteen Manager
  • Caterer
  • Internet Cafe Manager
Unit Group

1412 Caravan Park and Camping Ground Managers

Caravan Park and Camping Ground Managers organise and control the operations of caravan parks and camping grounds to provide accommodation and leisure services.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

  • NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing may be required.

Tasks Include:

  • taking reservations, registering guests, assigning accommodation and collecting payments
  • arranging cleaning and maintenance of caravans, cabins, amenities blocks, recreation facilities and grounds
  • informing guests of local tourist attractions and recreational facilities
  • attending to complaints lodged by customers
  • liaising with local government to ensure compliance with laws, regulations and ordinances
  • may operate an on-site shop, cafe or restaurant for guests
  • may sign, supervise and enforce terms of tenancy agreements in accordance with legislation and may obtain enforcement orders where tenants are in breach of requirements
  • may act as licensee for the purchase and sale of liquor

Occupation:

  • 141211 Caravan Park and Camping Ground Manager

141211 Caravan Park and Camping Ground Manager

Organises and controls the operations of a caravan park and camping ground to provide accommodation and leisure services. Registration or licensing may be required.

Skill Level: 2

Unit Group

1413 Hotel and Motel Managers

Hotel and Motel Managers organise and control the operations of hotels and motels to provide guest accommodation, meals and other services.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

  • NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing may be required.

Tasks Include:

  • directing and overseeing reservation, reception, room service and housekeeping activities
  • supervising security arrangements, and garden and property maintenance
  • planning and supervising bar, restaurant, function and conference activities
  • observing liquor, gaming, and other laws and regulations
  • assessing and reviewing customer satisfaction
  • overseeing accounting and purchasing activities
  • ensuring compliance with occupational health and safety regulations
  • may provide guests with local tourism information, and arrange tours and transportation

Occupation:

  • 141311 Hotel or Motel Manager

141311 Hotel or Motel Manager

Alternative Titles:

  • Hotelier
  • Publican

Organises and controls the operations of a hotel or motel to provide guest accommodation, meals and other services. Registration or licensing may be required.

Skill Level: 2

Specialisations:

  • Duty Manager (Hotel)
  • Resort Manager
Unit Group

1414 Licensed Club Managers

Licensed Club Managers organise and control the operations of licensed clubs to provide food, beverages, gaming, entertainment, sporting and other amenities for members.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

  • NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing is required.

Tasks Include:

  • planning and supervising bar, restaurant and function services
  • planning, booking and supervising sporting, gaming and entertainment activities
  • supervising security arrangements and property maintenance
  • arranging member subscriptions
  • observing liquor, gaming, health and other laws and regulations
  • ensuring compliance with occupational health and safety regulations
  • compiling and organising distribution of newsletters and other information to keep members informed of forthcoming events and facilities available
  • assessing and reviewing member satisfaction and preferences
  • liaising with community groups sponsored and assisted by the club
  • selecting, training and supervising staff

Occupation:

  • 141411 Licensed Club Manager

141411 Licensed Club Manager

Alternative Title:

  • Club Licensee

Organises and controls the operations of a licensed club to provide food, beverages, gaming, entertainment, sporting and other amenities for members. Registration or licensing is required.

Skill Level: 2

Specialisations:

  • Gaming Manager
  • Nightclub Manager
Unit Group

1419 Other Accommodation and Hospitality Managers

This unit group covers Accommodation and Hospitality Managers not elsewhere classified. It includes Bed and Breakfast Operators and Retirement Village Managers.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

  • NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing may be required.

Occupations:

  • 141911 Bed and Breakfast Operator
  • 141912 Retirement Village Manager
  • 141999 Accommodation and Hospitality Managers nec

141911 Bed and Breakfast Operator

Organises and controls the operations of a bed and breakfast to provide a short term, highly personalised accommodation and leisure service for guests including breakfast. Ensures guests' needs, wants and comfort are satisfied during their stay. Registration or licensing may be required.

Skill Level: 2

141912 Retirement Village Manager

Organises and controls the day-to-day operations of a retirement village to provide a range of accommodation, personal care services, and recreational and social activities for the use and enjoyment of residents.

Skill Level: 2

141999 Accommodation and Hospitality Managers nec

This occupation group covers Accommodation and Hospitality Managers not elsewhere classified. Registration or licensing may be required.

Skill Level: 2

Occupations in this group include:

  • Backpackers Manager
  • Boarding House Manager
  • Casino Duty Manager
  • Guest House Manager
  • Hostel Manager
  • Reception Centre Manager