Latest release
Minor Group

561 Clerical and Office Support Workers

ANZSCO - Australian and New Zealand Standard Classification of Occupations
Reference period
2021

561 Clerical and Office Support Workers

Clerical and Office Support Workers perform a range of routine clerical and administrative tasks necessary to support the operation of organisations.

Indicative Skill Level:

Most occupations in this minor group have a level of skill commensurate with the qualifications outlined below.

In Australia:

  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks Include:

  • recording and entering bets, debiting credit and bank accounts electronically, and receiving cash
  • sorting documents, mail and parcels, and delivering items to customers
  • recording and updating information in record management systems
  • interviewing people in surveys and market research to obtain information and their attitudes
  • connecting, holding and transferring telephone calls, and providing telephone service information
  • receiving advertising copy and entering text and other details
  • reading meters
Unit Group

5611 Betting Clerks

Betting Clerks take bets from customers at betting agencies, over the telephone and on course.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Registration or licensing may be required.

Tasks Include:

  • taking bets and debiting credit accounts and bank accounts electronically, and receiving cash
  • recording and entering bets electronically and in transaction ledgers
  • issuing tickets and preparing summaries of transactions
  • monitoring amounts of money placed on race entrants
  • checking details and numbers on winning betting tickets against those in betting ledgers and electronic records, and paying out money on winning tickets
  • verifying the identity and account balances of betting agency customers
  • answering betting inquiries over the telephone, via email and in person
  • may work in a call centre

Occupations:

  • 561111 Betting Agency Counter Clerk
  • 561112 Bookmaker's Clerk
  • 561113 Telephone Betting Clerk
  • 561199 Betting Clerks nec

561111 Betting Agency Counter Clerk

Records and processes customer bets, payments and payouts over the counter at a betting agency for horse and dog racing, and other sports and events.

Skill Level: 5

561112 Bookmaker's Clerk

Alternative Title:

  • Penciller

Assists Bookmakers to provide oncourse betting services at race meetings. Registration or licensing is required.

This occupation is illegal in New Zealand.

Skill Level: 5

561113 Telephone Betting Clerk

Records and processes customer bets and account details over the telephone for horse and dog racing, and other sports events. May work in a call centre.

Skill Level: 5

561199 Betting Clerks nec

This occupation group covers Betting Clerks not elsewhere classified.

Skill Level: 5

Occupations in this group include:

  • Keno Terminal Operator
Unit Group

5612 Couriers and Postal Deliverers

Couriers and Postal Deliverers deliver small items such as documents, messages, mail and parcels.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks Include:

  • sorting and sequencing items for delivery
  • delivering mail, parcels, documents and other items to customers' premises and mailboxes
  • receiving orders for deliveries from customers
  • collecting signatures and charges for cash-on-delivery orders
  • issuing and collecting receipts for pick-up and delivery items
  • keeping records of items received and delivered
  • maintaining walk books, directories, mail counts, equipment maintenance logs and other delivery records
  • loading and unloading mail conveyances and internal mail handling equipment
  • assisting with receipting inward mail, checking wrongly addressed, missorted, undelivered and redirected mail, and processing freepost and underpaid mail

Occupations:

  • 561211 Courier
  • 561212 Postal Delivery Officer

561211 Courier

Delivers goods, documents, messages, samples, x-rays and test results.

Skill Level: 5

Specialisations:

  • Bicycle Courier
  • Motorbike Courier
  • Parcel Contractor
  • Rural Mail Contractor

561212 Postal Delivery Officer

Alternative Title:

  • Postie

Delivers mail on foot, by bicycle or by motorised transport over allocated delivery rounds.

Skill Level: 5

Unit Group

5613 Filing and Registry Clerks

Filing and Registry Clerks process and handle information and documents to maintain access to and security of database and record management systems.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks Include:

  • sorting information and documents for filing according to database and record management system protocols
  • classifying and coding documents for inclusion in database and record management systems
  • updating and modifying records
  • filing information and documents in database and record management systems
  • identifying and retrieving information and documents for users
  • recording file and document movements
  • labelling storage locations, and assembling and labelling new files
  • removing inactive and dead files

Occupation:

  • 561311 Filing or Registry Clerk

561311 Filing or Registry Clerk

Alternative Title:

  • Records Clerk

Processes and handles information and documents to maintain access to and security of database and record management systems.

Skill Level: 5

Specialisation:

  • Medical Record Clerk
Unit Group

5614 Mail Sorters

Mail Sorters receive, sort and despatch mail in organisations and postal sorting centres.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks Include:

  • receiving and checking incoming mail and mail bags
  • assisting with the verification of registered and special articles
  • operating mail processing equipment such as letter preparation lines, letter indexing and sorting equipment
  • performing manual sorting duties and preparing documentation for despatching mail
  • processing underpaid mail, bulk mail lodgements, express mail and other mail services
  • operating letter indexing and sorting machines, multi-line optical character machines and bar-coding equipment
  • investigating complaints regarding lost items

Occupations:

  • 561411 Mail Clerk
  • 561412 Postal Sorting Officer

561411 Mail Clerk

Alternative Title:

  • Mail Officer

Collects, sorts and despatches mail within an organisation.

Skill Level: 5

561412 Postal Sorting Officer

Receives, sorts and despatches mail in a post office or postal sorting centre.

Skill Level: 5

Specialisation:

  • Parcel Post Officer
Unit Group

5615 Survey Interviewers

Survey Interviewers interview people and record their responses to survey and market research questions on a range of topics.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks Include:

  • contacting people face-to-face and via the telephone to conduct surveys
  • recording answers to survey questions manually and electronically
  • recording the distribution of questionnaires
  • collecting questionnaires and returning them to supervisors
  • scanning questionnaires to ensure that important questions have been answered
  • may interview people at random in crowds and on the street
  • may provide self-completion questionnaires
  • may encode responses and check their consistency
  • may work in a call centre

Occupation:

  • 561511 Survey Interviewer

561511 Survey Interviewer

Alternative Title:

  • Interviewer

Interviews people and records their responses to survey and market research questions on a range of topics. May work in a call centre.

Skill Level: 5

Specialisation:

  • Market Research Interviewer
Unit Group

5616 Switchboard Operators

Switchboard Operators operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks Include:

  • operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
  • responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
  • investigating operating system problems and informing maintenance services
  • alerting emergency services when required
  • recording details and determining charges for designated types of calls
  • may monitor the efficiency of systems and maintain service sampling records

Occupation:

  • 561611 Switchboard Operator

561611 Switchboard Operator

Alternative Title:

  • Telephone Operator

Operates telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

Skill Level: 5

Unit Group

5619 Other Clerical and Office Support Workers

This unit group covers Clerical and Office Support Workers not elsewhere classified. It includes Classified Advertising Clerks, Meter Readers and Parking Inspectors.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Occupations:

  • 561911 Classified Advertising Clerk
  • 561912 Meter Reader
  • 561913 Parking Inspector
  • 561999 Clerical and Office Support Workers nec

561911 Classified Advertising Clerk

Receives and records advertising copy for publication and broadcasting.

Skill Level: 5

561912 Meter Reader

Reads electric, gas or water meters, records usage, inspects meters and connections for defects and damage, and reports irregularities.

Skill Level: 5

561913 Parking Inspector

Patrols assigned areas and issues parking infringement notices to owners of vehicles that are illegally parked.

Skill Level: 5

561999 Clerical and Office Support Workers nec

This occupation group covers Clerical and Office Support Workers not elsewhere classified.

Skill Level: 5

Occupations in this group include:

  • Cash Processor
  • Media Monitor