1220.0 - Australian Standard Classification of Occupations (ASCO) Second Edition, 1997  
ARCHIVED ISSUE Released at 11:30 AM (CANBERRA TIME) 31/07/1997   
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      Flight Service Director
      Aircraft Purser

Supervises and coordinates the activities of flight attendants providing services for the safety and comfort of aircraft passengers.

Skill Level:
The entry requirement for this occupation is an AQF Certificate III or higher qualification or at least 3 years relevant experience. In some instances relevant experience is required in addition to the formal qualification.

Tasks Include:
  • manages the provision of service to passengers during the aircraft flight
  • manages safety and emergency procedures
  • makes public announcements
  • coordinates the sale of goods to passengers and completion of any customs and immigration documentation which may be required
  • provides additional information to passengers such as ground transport arrangements and special handling procedures
  • trains or arranges training of team members in work methods and procedures, new procedures and new technology

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