Contact us

The 2026 Census is closed.

If you have a paper form, please complete and return it today using the Reply Paid envelope provided.

If you received a paper form but completed the Census online or at another address, you can recycle your unused paper form.

For help with our household and business surveys (not including Census):

Survey account help
Online survey enquiries
Beware of scams has information on how to verify a suspected scam.

ABS user charging policy
Consultancy services

This consultancy service is priced to meet our costs in delivering information to you.

Topics, prices and getting access
Email: microdata.access@abs.gov.au

Available application programming interfaces (APIs)
Email: api.data@abs.gov.au

If you have a question or would like to provide feedback, you can get in touch with us via the 
General enquiry form.

If you would like assistance to submit your enquiry, please call:

In Australia: 1300 135 070

Outside Australia: +61 2 92 684 909

You may be asked to submit an email enquiry to support your request. We do not normally provide statistics or figures over the phone.

Operating hours Monday to Friday 9:00am to 5:00pm AEDT (excluding public holidays). Thank you for treating our staff with respect.

If you have any compliments or feedback about our service, please let us know by writing to:
Email: client.services@abs.gov.au

If you have a complaint about our service please tell us how we can improve by writing to:
Email: complaints@abs.gov.au

The ABS Service Delivery Charter outlines what you can expect when making a complaint.

If you are not satisfied with the response to your complaint, you can request a review of the decision by writing to:
Email: complaints.review.officer@abs.gov.au

Mail:
ABS Complaints Review Officer
Australian Bureau of Statistics
Locked Bag 10
Belconnen ACT 2616

If you are not satisfied with the complaint review, you may make a complaint with the Commonwealth Ombudsman.

To report suspected fraud and corruption regarding the Australian Bureau of Statistics
Email: fraud.control@abs.gov.au

For enquiries regarding Aboriginal and Torres Strait Islander engagement
Email: coatsis@abs.gov.au

Australian Bureau of Statistics
Locked Bag 10
Belconnen ACT 2616

Email: media@abs.gov.au
Phone: 1300 175 070

Our ABN is 26 331 428 522

If you're a non-English speaker, you can talk to someone in your language by calling the Translating and Interpreting Service on 131 450 within Australia or +613 9268 8332 from outside Australia.

If you are d/Deaf, hard of hearing, or have a speech or communication difficulty, the National Relay Service (NRS) can help you to contact us. To use the NRS please: 

• Contact us through your preferred NRS channel, detailed on the NRS call numbers and links page, and 

• Provide the NRS with our phone number: 1300 135 070.  

For more information visit:  About the National Relay Service.