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8129.0 - Business Use of Information Technology, 2011-12 Quality Declaration 
Latest ISSUE Released at 11:30 AM (CANBERRA TIME) 22/08/2013   
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Contents >> Internet commerce >> Business systems supporting the receipt of orders

BUSINESS SYSTEMS SUPPORTING THE RECEIPT OF ORDERS

Businesses that received orders via the internet were asked to specify the types of automated links between the systems used to receive orders and other business systems, during the year ended 30 June 2012. Businesses could provide more than one response.

Of those businesses that received internet orders, 72% indicated that their systems used to receive orders did not have automated links to any other business systems. For those businesses receiving orders and reporting automated links, the automated links most commonly reported were business systems for invoicing and payment (15%) and suppliers' business systems (10%).

Automated links between systems used to receive orders and other business systems, by employment size(a)(b), 2011-12

0-4 persons
5-19 persons
20-199 persons
200 or more persons
Total
%
%
%
%
%

Suppliers' business systems
9.0
11.7
8.4
12.0
10.0
Customers' business systems
8.5
9.0
12.8
20.3
9.3
Business' systems for:
reordering replacement supplies
4.4
5.3
8.1
11.4
5.2
invoicing and payment
13.2
15.4
19.1
27.8
14.8
production or service operations
2.0
4.7
6.7
21.4
3.7
logistics, including electronic delivery
2.9
2.7
6.3
16.1
3.3
marketing operations
7.5
4.3
7.1
11.3
6.3
No automatic system links
73.6
71.4
66.0
^44.7
71.8

^ estimate has a relative standard error of 10% to less than 25% and should be used with caution
(a) Proportions are of businesses with internet access that received orders via the internet in each output category.
(b) Businesses could identify more than one type of automated link.


By employment size, businesses with 200 or more persons employed were the most likely to report automated links across each of the response options. For example, 16% of businesses with 200 or more persons employed reported automated links for logistics, including electronic delivery, compared with 3% of businesses with 0-4 persons employed.

Businesses in Manufacturing were the least likely to report using automated links, with four in five businesses in this industry reporting that they had no automatic system links. Retail trade recorded the highest proportion of businesses with automated links to suppliers' business systems (21%) and reordering replacement supplies (15%). Transport, postal and warehousing recorded the highest proportion of businesses with automated links to customers' business systems (14%) and production or service operations (10%).

Further data relating to business systems supporting the receipt of orders can be accessed via the Downloads tab.




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