8995 Rail Guards, Conductors and Railways Assistants
8995 Rail Guards, Conductors and Railways Assistants
Maintain passenger safety on trains and in railway stations, sell and check passenger tickets for train travel, and assist with operating and maintaining facilities at railway stations.
OSCA skill level
The occupations in this unit group have a skill level corresponding to the qualifications and experience below.
- Skill Level 5: AQF Certificate I, or compulsory secondary education
899531 Rail Guard or Conductor
Maintains passenger safety on trains and in railway stations, and checks passenger tickets for train travel.
Railways Assistants are excluded from this occupation. Railways Assistants are included in Occupation 899532 Railways Assistant.
Skill level: 5
Main tasks
- Ensures safe and efficient boarding and disembarking of passengers from trains
- Controls crowd movements and ensures the safety of passengers around a railway station
- Monitors ticket barriers
- Announces the arrival and departure of train services
- Assists passengers with information regarding train schedules, delays and any disruptions to services
- May check and sell tickets on regional and long-haul services
899532 Railways Assistant
Assists with operating and maintaining facilities at a railway station, and selling tickets to passengers.
Rail Guards or Conductors are excluded from this occupation. Rail Guards or Conductors are included in Occupation 899531 Rail Guard or Conductor.
Skill level: 5
Main tasks
- Assists rail passengers by providing information regarding train schedules and services, and answering enquiries
- Assists rail passengers with additional needs, such as wheelchair users, or those with large luggage or prams
- Sells tickets to rail passengers and assists with monitoring ticket barriers
- Maintains the cleanliness of railway station facilities, including platforms, waiting areas and restrooms
- Reports any safety hazards or maintenance issues to the appropriate authorities for action