Latest release
Unit Group

5531 Receptionists (General)

OSCA - Occupation Standard Classification for Australia
Reference period
2024, Version 1.0

5531 Receptionists (General)

Greet clients and visitors, and respond to personal, telephone, email and written enquiries and requests.

Hotel and Motel Receptionists and Medical Receptionists are excluded from this unit group. Hotel and Motel Receptionists are included in Occupation 553231 Hotel or Motel Receptionist. Medical Receptionists are included in Occupation 552131 Medical Receptionist.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
Occupation

553131 Receptionist (General)

Greets clients and visitors, and responds to personal, telephone, email and written enquiries and requests.

Skill level: 4

Main tasks

  • Greets and welcomes visitors, customers or clients, and directs them to the appropriate person or department
  • Arranges and records details of appointments, including the management of changes, cancellations and rescheduling where necessary
  • Receives, sorts and distributes incoming mail and packages
  • Maintains and organises the reception desk and waiting areas
  • Answers enquires and provides information on the goods, services and activities of the organisation
  • Relays messages or information between staff and departments