Hotel and Motel Receptionists and Medical Receptionists are excluded from this unit group. Hotel and Motel Receptionists are included in Occupation 553231 Hotel or Motel Receptionist. Medical Receptionists are included in Occupation 552131 Medical Receptionist.

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

• Greets and welcomes visitors, customers or clients, and directs them to the appropriate person or department
• Arranges and records details of appointments, including the management of changes, cancellations and rescheduling where necessary
• Receives, sorts and distributes incoming mail and packages
• Maintains and organises the reception desk and waiting areas
• Answers enquires and provides information on the goods, services and activities of the organisation
• Relays messages or information between staff and departments

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

• Hotel Night Auditor

• Welcomes guests and checks them in upon arrival
• Provides information to guests about hotel facilities, services and local attractions
• Handles guest enquiries and resolves any issues or complaints
• Takes and processes guest reservations and cancellations
• Handles cash and credit card transactions for guest payments
• Coordinates with housekeeping and maintenance staff to ensure guest rooms are clean and in good condition
• Maintains guest records and updates information in the establishment's booking system