Latest release
Unit Group

5522 Ward Clerks

OSCA - Occupation Standard Classification for Australia
Reference period
2024, Version 1.0

5522 Ward Clerks

Record and process information required for admitting and discharging hospital patients, and respond to telephone enquiries.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
Occupation

552231 Ward Clerk

Records and processes information required for admitting and discharging hospital patients, and responds to telephone enquiries.

Alternative titles

  • Admissions Clerk
  • Hospital Ward Clerk
  • Patient Liaison Officer

Skill level: 4

Main tasks

  • Welcomes patients and visitors, and directs them to the appropriate person or area
  • Prepares and updates patients' medical records and charts prior to admission
  • Manages patient administrative information, including payments and insurance details
  • Records patient movements, transfers and discharges, liaising with other hospital departments and patient transport services
  • Schedules tests or procedures for patients and arranges follow up appointments
  • Responds to telephone enquiries and complaints
  • Collates all relevant administrative and patient documentation on the ward
  • May perform other clerical tasks such as data entry, filing and word processing