Latest release
Unit Group

5521 Medical Receptionists

OSCA - Occupation Standard Classification for Australia
Reference period
2024, Version 1.0

5521 Medical Receptionists

Greet patients and other clients in health facilities such as clinics, practices, centres and surgeries, and respond to personal, telephone and written enquiries and requests.

OSCA skill level

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

  • Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
Occupation

552131 Medical Receptionist

Greets patients and other clients in a health facility such as a clinic, practice, centre or surgery, and responds to personal, telephone and written enquiries and requests.

Skill level: 4

Main tasks

  • Greets and welcomes patients and clients
  • Schedules appointments for patients and manages the appointment calendar
  • Assists with billing and payment processes
  • Responds to enquiries and requests from patients and clients in person, over the phone and through written communication
  • Registers patients by collecting and verifying personal and insurance information
  • Coordinates with health care providers to ensure smooth patient flow
  • Maintains patient records and ensures confidentiality of patient information
  • Provides information to patients regarding clinic policies, procedures and services
  • Handles and resolves patient complaints and concerns