552 Medical Receptionists and Ward Clerks
552 Medical Receptionists and Ward Clerks
Greet patients and other clients in health facilities, respond to personal, telephone and written enquiries and requests, and record and process information required for admitting and discharging hospital patients.
OSCA skill level
The occupations in this minor group have a skill level corresponding to the qualifications and experience below.
- Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
5521 Medical Receptionists
Greet patients and other clients in health facilities such as clinics, practices, centres and surgeries, and respond to personal, telephone and written enquiries and requests.
OSCA skill level
The occupations in this unit group have a skill level corresponding to the qualifications and experience below.
- Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
552131 Medical Receptionist
Greets patients and other clients in a health facility such as a clinic, practice, centre or surgery, and responds to personal, telephone and written enquiries and requests.
Skill level: 4
Main tasks
- Greets and welcomes patients and clients
- Schedules appointments for patients and manages the appointment calendar
- Assists with billing and payment processes
- Responds to enquiries and requests from patients and clients in person, over the phone and through written communication
- Registers patients by collecting and verifying personal and insurance information
- Coordinates with health care providers to ensure smooth patient flow
- Maintains patient records and ensures confidentiality of patient information
- Provides information to patients regarding clinic policies, procedures and services
- Handles and resolves patient complaints and concerns
5522 Ward Clerks
Record and process information required for admitting and discharging hospital patients, and respond to telephone enquiries.
OSCA skill level
The occupations in this unit group have a skill level corresponding to the qualifications and experience below.
- Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
552231 Ward Clerk
Records and processes information required for admitting and discharging hospital patients, and responds to telephone enquiries.
Alternative titles
- Admissions Clerk
- Hospital Ward Clerk
- Patient Liaison Officer
Skill level: 4
Main tasks
- Welcomes patients and visitors, and directs them to the appropriate person or area
- Prepares and updates patients' medical records and charts prior to admission
- Manages patient administrative information, including payments and insurance details
- Records patient movements, transfers and discharges, liaising with other hospital departments and patient transport services
- Schedules tests or procedures for patients and arranges follow up appointments
- Responds to telephone enquiries and complaints
- Collates all relevant administrative and patient documentation on the ward
- May perform other clerical tasks such as data entry, filing and word processing